Most enterprises juggle multiple vendors and support silos — functional here, integration there, database somewhere else.
Faramond’s Integrated Support Model solves that fragmentation by combining functional, technical, and infrastructure support under one unified AMS framework.
We act as an extension of your IT organization, providing end-to-end ownership — from incident triage to solution deployment. Whether it’s a Fusion issue, OIC failure, VBCS enhancement, or BI dashboard correction, our integrated AMS teams handle it seamlessly through a single ticketing process and consolidated reporting.
Unified functional + technical + integration support model
Centralized AMS governance with single SLA framework
Cross-domain experts covering ERP, SCM, HCM, and EPM modules
Root cause analysis, recurring issue prevention, and service reviews
Continual optimization — not just maintenance
As an Oracle Partner managing diverse client landscapes, we’ve developed an AMS approach that’s both structured and adaptive.
Our integrated model eliminates handoffs and blind spots — ensuring accountability, faster turnaround, and long-term stability.
We customize each AMS plan based on business volume and complexity. Engagements can begin as pilot support programs and evolve into long-term managed partnerships, blending onsite governance with offshore execution for 24×7 coverage and cost efficiency.
