The IT and ITES industry is the engine of digital transformation across every sector. From software development and infrastructure support to BPO and managed services, IT companies must operate with precision, agility, and compliance — while delivering at scale.
Clients demand faster deployments, transparent SLAs, and measurable value. To meet those expectations, technology firms need a backbone that unifies project delivery, service operations, HR, and finance into one intelligent ecosystem.
Faramond Technologies partners with IT and ITES providers to transform their delivery, operations, and client management through Oracle Cloud — enabling full visibility from lead to invoice and resource to revenue.
1). Disjointed Delivery and Finance Systems – Many firms manage delivery, HR, and billing on separate tools, leading to delays in revenue recognition and poor forecasting.
2). Resource Utilization and Skill Gaps – Managing large technical workforces across global projects requires accurate skill mapping, bench management, and dynamic resourcing.
3). Complex Contract & SLA Management– IT service providers handle multiple clients, time zones, and service models — T&M, fixed-price, managed services — each with unique compliance and billing rules.
4). Cybersecurity and Data Governance – As ITES firms handle sensitive client data, ensuring compliance with GDPR, ISO 27001, HIPAA, and SOC 2 standards is essential.
5). Scalability and Multitenancy
– Rapid client onboarding, multi-country payroll, and global delivery require scalable, cloud-native architecture.
6). Operational Insight & Profitability
– Lack of real-time analytics on project costs, utilization, and SLA compliance hampers business growth decisions.
At Faramond Technologies, we bring:
We bring Oracle-backed automation across the entire lifecycle — sales, projects, service, HR, and finance.
We build real-time dashboards that track delivery health, SLA performance, and margin in one view.
We design architectures optimized for multi-tenant IT environments, supporting multiple clients, geographies, and contracts.
We ensure full data compliance for international clients with built-in controls for GDPR, HIPAA, and SOC 2.
We deliver continuous improvement through AMS, process analytics, and governance frameworks.
Our analytics stack connects data across Oracle Cloud modules to deliver
Project and resource utilization dashboards by client, region, and technology stack.
SLA adherence, ticket resolution, and escalation analytics.
Financial KPIs — project margin, bench cost, and delivery efficiency.
Talent metrics — certification coverage, attrition trends, and skill heatmaps.
Predictive models for demand forecasting and profitability simulation.
A global IT services firm integrated its Oracle ERP, HCM, and OIC-based Service Desk solutions. The result:
35% faster billing cycles,
25% reduction in bench hours,
20% improvement in SLA compliance,
and full visibility into client profitability across delivery centers.
Oracle Partner with proven IT & ITES implementations across India, GCC, and North America.
Certified expertise in Fusion Cloud, OIC, OCI, and HCM for IT services environments.
Deep domain experience in managed services, outsourcing, and consulting delivery models.
Secure-by-design architecture with OCI WAF, API Gateway, and role-based access controls.
24×7 AMS and managed service models tailored for high-availability operations.
